Shipping and Return Policy
Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 - 5 business days to arrive.
Orders are processed Mon-Fri during normal business hours.
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
If you are not happy with the product you purchased, you may return it within 30 days of purchase to Charlotte's in its original packaging and in unused condition. Please enclose a copy of the receipt that came with your original shipment, or that was printed out after your order was placed online. Please place the product in a shipping container so the actual product packaging is not damaged, labeled or marked. Shipping charges are non-refundable.
Send returns to:
Attn: Catalog Returns Department
11623A Katy Freeway
Houston, TX 77079
*Please send your return by UPS or insured U.S. mail.