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If you are not happy with the product you purchased, you may return it within 30 days of purchase to Charlotte's in its original packaging and in unused condition. Please enclose a copy of the receipt that came with your original shipment, or that was printed out after your order was placed online. Please place the product in a shipping container so the actual product packaging is not damaged, labeled or marked. Shipping charges are non-refundable.
Send returns to:
Attn: Catalog Returns Department
11623A Katy Freeway
Houston, TX 77079
*Please send your return by UPS or insured U.S. mail.