Store Policies

Your Privacy and Merchandise Returns

Privacy Policy

As a browser or purchaser of items from Charlotte's Saddlery, your privacy is important to us. We collect user information we believe is necessary to administer our business, to advise you about our products, and to provide you with great customer service. We do not sell customer information. However, we do maintain and share information with our service providers and suppliers for the purpose of quick order processing and shipping, improving existing products, developing new products and services that may be of value to you, and as required by law.

For the convenience of customers, we also provide customer information accounts which save your latest personal and shipping information on-line. However, an account is not required to purchase items from this website. We remove customer credit card numbers from Charlotte's Saddlery servers after customer purchases are completed.

Charlotte's Saddlery also uses "cookies" to enhance user experience on this website. You are welcome to browse without cookies by adjusting your internet browser's preferences. However, this may interfere with your ability to enjoy the full range of capabilities of our website.

Return Policy

If you are not happy with the product you purchased, you may return it within 30 days of purchase to Charlotte's in its original packaging and in unused condition. Please enclose a copy of the receipt that came with your original shipment, or that was printed out after your order was placed online. Please place the product in a shipping container so the actual product packaging is not damaged, labeled or marked. Shipping charges are non-refundable.

Send returns to:

Charlotte's Saddlery
Attn: Catalog Returns Department
11623A Katy Freeway
Houston, TX 77079

*Please send your return by UPS or insured U.S. mail.