General Terms and Conditions

*Payment Methods

We accept Visa, Mastercard, Discover and American Express cards.  If you are mailing a payment, we accept bank drafts, cashier checks and money orders.

*Gift Certificates

May be purchased online or in store.


Charlotte's merchandise is priced to provide you with the best quality gear at the lowest possible prices.  Prices are subject to change without notice.


All U.S. orders are shipped either UPS, Federal Express, or USPS ground service.  For additional charges, we offer 3-day, 2-day, and next day air service. Rush deliveries must be received before 2:00 PM CDT.

*Refunds & Exchanges

Your satisfaction is important to us!  If any product from us does not meet your expectations we want to know about it.  If you are not happy with a product, you may return it in the original package in unused condition within 30 days of purchase.  Please include the original receipt with your name and/or order# and return inside a shipping box.  Any supplements, pharmacy item or horse treats may not be returned once opened!  Credits, (minus shipping charges), will be applied to the original credit card used for the purchase.  Please ship returns to:

Charlotte's Saddlery

114 W. Main Street

Tomball, Texas 77375

Any claims for missing or damaged items must be made within 7 days of receipt of your order.

*Custom Orders

Personalized merchandise and custom order merchandise is non-returnable.  We do not accept phone orders for personalized merchandise.

Please email your custom orders to [email protected] 

*Regular Orders

Our order department is open Monday - Saturday 10-5 (CDT).  To place your order by phone, call us at 281-351-1705.

Charlotte's Saddlery values its customers, their satisfaction and their privacy.  Information that you share with us either by visiting the store or through ordering online will never be shared with any other company.  Your information may be used to inform you of store specials, sales or events.  You are always able to unsubscribe or opt out from receiving these notifications.


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